FREQUENTLY ASKED QUESTIONS

What is a Floating Frame?

The prints in our range are primarily stretched canvases and the majority also include floating  frames.  A floating frame is an additional frame around the stretched canvas with a small gap between the canvas and the frame itself creating the appearance that the canvas is 'floating' within the outer frame.  This adds clean edges while still allowing the full print to be shown and creates visual space around the canvas which is appealing to the eye.  Often the floating frames are co-ordinated to either compliment or contrast the colours within the print itself adding further clarity to the overall image. 

Not all of the prints in our selection include a floating frame and the description for each print will describe whether it has this frame.  If you are uncertain after viewing your favourite print, feel free to message us and we will happily clarify for you and provide a further image if requested.


Can you customise the print for me?  I am looking for a different size.

All of our prints are produced for us offshore and we import the prints framed and ready to hang.  We carry the prints in stock ready to ship NZ wide as soon as you place your order.  Unfortunately as we don’t print locally in NZ we are unable to alter the size unless we include alternatives in our next shipment.


After I order how long will it take for me to receive my print?

We carry all of our prints in stock, framed and ready to hang and this enables us to despatch your order within 1-2 days.  Delivery times to your address will remain dependent on local courier schedules and availability however would usually be delivered within 1-5 days.  We use Courier Post as our delivery provider and once shipped an order tracking number will be provided to allow
you to track the delivery of your print.


How much do you charge for shipping?

We charge a flat rate of $9 for delivery across the North Island and $25 to the South Island of New Zealand for our framed canvas prints. Shipping costs will be calculated once shipping details have been entered and will be visible in the order summary in your online shopping basket.



 

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